oxplay Privacy Policy

This Privacy Policy explains how oxplay ("oxplay", "we", "us", "our") — the operator of the online gaming platform at oxplay.vu — collects, uses, stores, and protects the personal information of users ("you", "your", "Player") who access or use our website, mobile application, and related services.

We take privacy seriously. Your personal data will only be used for the purposes described in this Policy, and we will not retain it for longer than necessary. By registering for an oxplay account or using our platform, you confirm that you have read and understood this Privacy Policy.

If you are based in the Philippines, your data is handled in accordance with the Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations, alongside other applicable data protection standards.

The personal information we collect depends on how you interact with the oxplay platform. The main categories are:

We do not knowingly collect personal data from persons under 21 years of age. If we become aware that data has been collected from an underage individual, it will be deleted promptly.

oxplay uses your personal data for clear, specific purposes. We do not use data beyond what is described here:

• Account management: To create, verify, and maintain your oxplay account, including OTP and KYC verification steps.
• Payment processing: To handle deposits and withdrawals in Philippine Peso through your nominated payment method.
• Fraud prevention and security: To detect and prevent unauthorised access, fraudulent transactions, and money laundering activity.
• Legal compliance: To meet obligations under applicable Philippine law and regulatory requirements, including anti-money laundering and data privacy regulations.
• Platform improvement: To understand how the platform is used and to make technical improvements to the user experience.
• Customer support: To respond to your queries, resolve disputes, and communicate relevant account information.
• Responsible gaming: To monitor gaming patterns where necessary to support player wellbeing and responsible gaming commitments.

We do not use your personal data for targeted advertising to third-party advertisers, and we do not create profile data for sale to external marketing companies.

Under the Data Privacy Act of 2012 and applicable data protection principles, oxplay processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to provide the oxplay service to you as a registered player — account management, payment processing, game delivery.
• Legal obligation: Processing required to comply with Philippine law, including anti-money laundering requirements, age verification obligations, and financial record-keeping.
• Legitimate interests: Processing for fraud detection, platform security, abuse prevention, and service improvement — where these do not override your privacy rights.
• Consent: Where we rely on your consent for specific purposes such as optional marketing communications. Consent may be withdrawn at any time by contacting support.

oxplay does not sell or trade your personal data. We share data only in the following limited circumstances, and only to the extent necessary:

• Payment service providers: Philippine banks, online banking services, and e-wallet providers involved in processing your deposits and withdrawals. Data shared is limited to what is required to complete the transaction.
• Identity verification providers: Third-party KYC and age verification services that assist in confirming your identity and age as required by law.
• Fraud and security services: Services that assist in detecting and preventing fraudulent activity, unauthorised access, and financial crimes.
• Legal and regulatory authorities: Where we are legally required to disclose data to government bodies, law enforcement, or regulatory authorities in the Philippines.
• Technology infrastructure providers: Cloud hosting and IT infrastructure providers that process data solely to support the operation of the oxplay platform, under strict data processing agreements.

All third parties with whom we share data are required to handle it in accordance with applicable data protection standards. They are not permitted to use your data for their own marketing or commercial purposes.

oxplay uses cookies and similar tracking technologies on its website and mobile platform. Cookies are small data files stored on your device that help the platform function correctly and allow us to understand how it is being used.

• Essential cookies: Required for the platform to function — session management, login authentication, security. These cannot be disabled without affecting your ability to use the site.
• Functional cookies: Remember your preferences and settings to provide a personalised experience, such as language or region settings.
• Analytics cookies: Help us understand how players navigate the platform so we can improve it. Usage data collected through analytics is aggregated and not linked to individual players for commercial purposes.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally. oxplay does not use third-party advertising cookies or share cookie data with external marketing platforms.

oxplay implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage of sensitive personal and financial data at rest.
• Two-factor authentication and OTP verification for account access and sensitive transactions.
• Access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security assessments and monitoring of our systems for vulnerabilities.

While we take every reasonable precaution to protect your data, no online system can be guaranteed 100% secure. If you believe your account has been compromised, contact support immediately at [email protected].

oxplay retains your personal data for as long as your account remains active and for such additional period as is required by applicable law. For most account and transaction records, this means we keep data for a minimum of five years following account closure, in line with standard financial record-keeping requirements.

Gaming activity records, transaction histories, and KYC documentation are retained for the legally required period. Once the retention period has expired and there is no outstanding legal obligation, your data will be securely deleted or fully anonymised so that it can no longer be linked to you personally.

If you request account closure, your real-money balance will be returned to your verified payment method. Closure of your account does not result in immediate deletion of all data — records required for legal compliance are retained for the applicable statutory period.

As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by oxplay:

To exercise any of these rights, contact the oxplay support team at [email protected]. We will respond to valid requests within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing a data rights request.

oxplay may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how we use your personal data, we may also notify you through your registered email address. Your continued use of the oxplay platform after a policy update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact the oxplay Data Privacy team:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information about the NPC and how to file a complaint is available through official Philippine government channels.